Banbury-based nursing service rated ‘good’ at all levels in its first CQC inspection

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Prestige Nursing received a “good” rating for its services during its first inspection. Prestige website photo

Prestige Nursing is based at White Lion Walk and at the time of the inspectors’ visit, 29 people were receiving personal care from the department.

A CQC spokesperson said: “Not everyone who uses the service has received personal care. The CQC only inspects places where people receive personal care, that is, assistance with tasks related to personal hygiene and nutrition. When they do, we also consider any broader social service provided. “

The inspectors’ final summary said, “We found that people were protected from abuse and harm and that staff knew how to report any suspicion of abuse. The service had systems in place to report and investigate problems. Risk assessments have identified how potential risks should be managed to reduce the likelihood of people being harmed.

“The staff understood the risks to people and provided safe care in accordance with people’s support plans. There were enough staff to keep people safe and meet their needs. Robust recruitment processes were aimed at ensuring that only the right staff were selected to work with people.

“Each staff member had received onboarding and training to enable them to respond effectively to people’s needs. We found that staff supervision meetings were held regularly and staff felt supported by management in fulfilling their role.

“People were encouraged to have as much choice and control over their lives as possible, and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems of the service encouraged this practice. “

The report indicated that clients’ care plans were person-centered and focused on what was important to them. Care plans were regularly reviewed and individuals and their families were involved in the reviews. People felt they were treated kindly and said their privacy and dignity were always respected.

Inspectors found that the registered supplier had a compliments and complaints policy that was available to people. Seven complaints have been filed since 2021 and all of them have been resolved compassionately and appropriately.

“People, relatives and staff praised the registered manager; they found it accessible and united. in place and were effective, according to the report.


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