Lower staff turnover rates at local care homes | News, Sports, Jobs

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FILE – Edward Williams, 62, a resident of the Hebrew Home of Riverdale, receives a COVID-19 booster shot in New York on Sept. 27, 2021. Medicare says it sheds light on key markers of nursing home quality . Starting Wednesday, the program publishes details of staff turnover and weekend nursing coverage on its “Care Compare” website, where families search for individual facilities. (AP Photo/Seth Wenig, File)

Fewer Chautauqua County nursing home employees are leaving their jobs compared to state and national averages.

Personnel information — including “total turnover of nursing staff”, “rotation of registered nurses” and “Total number of nursing staff hours per resident per day” – is now included on the Medicare website and presented as a way for families to compare facilities for loved ones.

“Higher staffing levels and lower staff turnover in a nursing home can mean better quality of care for residents,” Medicare noted on its website. “Staffing hours of different types of staff are reported by nursing homes and are used to calculate a ratio of staffing hours per resident per day and staff turnover rate.”

Using information available online, The Post-Journal and OBSERVER reviewed the following retirement homes: Heritage Park Rehab & Skilled Nursing, Heritage Green Rehab & Skilled Nursing, Heritage Village Rehab and Skilled Nursing, Lutheran Retirement Home, Absolut Care of Westfield, Chautauqua Nursing and Rehabilitation, Dunkirk Rehabilitation and Nursing Center and Gowanda Rehabilitation and Nursing Center.

Nurse turnover is defined by Medicare as the “percentage of nursing staff or number of administrators who stop working at a facility in a given year. The low turnover rate indicates that facilities generally retain staff for longer periods of time. A lower turnover rate is preferable because staff who work in the facilities for long periods of time can become more familiar with the residents and the operating procedures of the facility.

At the national level, the average “full turnover of nursing staff” the rate in nursing homes is 51.6%, while the average in New York State is 44%.

The national average for “rotation of registered nurses” is 49.8% while the state average is 46.2%.

Heritage Park and Heritage Green have lower total nursing and registered nurse turnover rates compared to the national and state average. Heritage Village beat the national average for total nursing staff and both averages for RN turnover.

Lutheran beat the national and state average for total nurse turnover, but was above both averages for registered nurse turnover.

Tom Holt, Lutheran president and CEO, said the staffing scores provided by Medicare can be attributed to the current state of the health care industry.

“The difference for us is our results”, he said. “Our five-star quality metrics have been validated by our latest New York State Department of Health survey and have proven that the work of our staff matters and makes a huge difference in the lives of those we serve. . Beyond the retirement home, we are also working and maintaining the same or similar quality measures as Hultquist Place, our assisted living program. This ensures that regardless of our residents’ level of care, we can maintain consistent, high-quality care that maximizes the experience of our residents and their families. »

Chautauqua Nursing and Rehabilitation Center beat both averages for both turnover measures, while Dunkirk Rehabilitation and Nursing Center beat the national average for total nursing turnover and both averages for the rotation of registered nurses.

Gowanda Rehabilitation and Nursing Center beat the national average for total nurse turnover and both averages for registered nurse turnover.

The number of hours worked per resident per day is defined by Medicare as the “Total number of hours worked by staff member(s) divided by the total number of residents. This does not necessarily show the number of nursing staff present at any given time, nor does it reflect the amount of care provided to a resident.

All eight installations were below the national average of three hours and 46 minutes and the national average of three hours and 29 minutes.

The complete data on nursing homes is as follows:

¯ Heritage Park Rehab & Skilled Nursing: average number of residents per day: 130; total number of nursing staff hours per resident per day: three hours and 17 minutes; total turnover of nursing staff: 29.4%; RN turnover 6.7%.

¯ Heritage Green Rehab & Skilled Nursing: average number of residents per day: 109.8; total number of nursing staff hours per resident per day: two hours and 48 minutes; total turnover of nursing staff: 36.2%; RN turnover: 28.6%.

¯ Heritage Village Rehab and Skilled Nursing: average number of residents per day 104.1: total number of nursing staff hours per resident per day: two hours and 58 minutes; total turnover of nursing staff: 45.8%; RN turnover: 42.1%.

¯ Lutheran nursing home: average number of residents per day: 108.7; total number of nursing staff hours per resident per day: 3 hours and 5 minutes; total turnover of nursing staff 38%; RN turnover: 54.2%.

¯ Absolut Care for Nursing & Rehab Westfield: average number of residents per day: 81.2; total number of nursing staff hours per resident per day: three hours and 28 minutes; total turnover of nursing staff: 58.8%; RN turnover: 59.1%.

¯ Chautauqua Nursing and Rehabilitation Center: average number of residents per day: 179; total number of nursing staff hours per resident per day: 3 hours and 8 minutes; total turnover of nursing staff: 42.7%; RN turnover: 16%.

¯ Dunkirk Rehabilitation and Nursing Center: average number of residents per day: 35.4; total number of nursing staff hours per resident per day: 3 hours and 1 minute; total turnover of nursing staff: 48.6%; RN turnover: 33.3%.

¯ Gowanda Rehabilitation and Nursing Center: average number of residents per day: 106; total number of nursing staff hours per resident per day: two hours and 56 minutes; total turnover of nursing staff: 47.1%; RN turnover: 41.7%.

To find the new information, consumers should go to the Care Compare website, select a particular nursing home, and then click “Show personnel information.”

— The Associated Press contributed to this story.



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